FAQ's

WHICH COUNTRIES DOES Cristina Ramella ® SHIP TO?

Cristina Ramella ® ships worldwide except specific countries.

HOW LONG DOES DELIVERY TAKE?

Depending on your shipping address and shipping method, your order may take between 2 to 8 business days to arrive.

Please be aware that depending on the country of destination and its Customs Department, some shipping delays may be inevitable on which we have no control over.

COUNTRY

SHIPPING METHODS

DELIVERY TIME

COST

United States

Standard*

Express

Express priority

8-10 business days

4-5 business days

1-2 business days

FREE for orders above $200USD, otherwise $20 USD

$20 USD

$40 USD

Canada

Standard*

Express

8-10 business days

4-5 business days

FREE for orders above $200USD, otherwise $20 USD

$20 USD

Mexico

Standard*

Express

2-3 business days

1-2 business days

FREE for orders above $200USD, otherwise $10 USD

$20 USD

Europe**

Europe Shipping

5-7 business days

$30 USD

Asia

Asia Shipping

5-7 business days

$45 USD

Latin America

Latin America Shipping

5-7 business days

$20 USD

Australia

Australia Shipping

8-10 business days

$20 USD

Middle East

Middle East Shipping

8-10 business days

$45 USD

Worldwide

Worldwide Shipping

8-10 business days

$45 USD

* Free shipping for orders above $150 USD

** COUNTRIES UNAVAILABLE FOR SHIPPING: France (delivery service quality not guarantee).

*** Please note that during busy periods (including sale), weather conditions or local holidays deliveries may take a little longer to arrive. We will always do our best to reach the estimated delivery time.

For any further information please contact customercare@cristinaramella.com.

HOW MUCH DUTIES / TAXES WILL I HAVE TO PAY?

All orders are process and shipped from Queretaro, Mexico. If the shipping destination is outside Mexico, import duties, taxes and/or brokerage fees may be charged upon the package. This are generated once the parcel has reached the country of destination and shall be paid by the recipient of the parcel. Unfortunately, we have no control over these charges as customs policies vary from country to country.

Shipping charges paid at the moment of placing an order at www.cristinaramella.com does not include the payment of import duty, taxes and/or brokerage fees. The package is subject to delivery until these fees are paid. Orders are exempt VAT (Value Added Tax).

If the package is rejected at the moment of delivery, it will return to origin address. In this case, the client shall be responsable for shipping associated cost, including duties charged at the moment of delivery at the origin address.

At the moment of purchase you can check Terms & Conditions, where we specify that orders are subject of import fees, and is Delivery Duty Unpaid (DDU). Here is specify that the payment, in case of generated, is sole responsibility of the client. For an order to be complete you must check the box which says that you have read and accept them.

HOW CAN I TRACK MY ORDER?

Once the order have been received and paid, it will be process and shipped to shipping address. A shipping confirmation email will be send to the email address enter at the moment of checkout, with information about carrier used and tracking number. Cristina Ramella ® Team keeps tracking of all packages until they reach delivery status.

For any questions or inquiries please contact us at customercare@cristinaramella.com.

WHAT HAPPEN ON A SALE OR A SAMPLE SALE?

Cristina Ramella ® will inform the client before he/she adds a product to the cart if the product is a Sample (check product details) or if the product is purchased during a Sale.

Cristina Ramella ® is unable to offer returns, exchanges or refunds on items originally purchased as Samples, on a Sale or any special promotion on which products are temporarily reduced in price.

Once an item has been purchased at a discounted Sale price or as a Sample item, the client is aware that the product may have defects. In this case Cristina Ramella ® is not responsible of faulty products but is happy to advice the client how to repair them. For more information regarding repairs contact customercare@cristinaramella.com.

All sales and/or promotional codes made by Cristina Ramella ® are valid from the dates established in the announcement and may not applied on any other orders made before or after those dates.

WHAT DOES PRE ORDER MEANS?

Products with a Pre-order button are currently out of stock, but will be back in stock in a short amount of time or made to order (custom made) at the moment of purchase.

This products are eligible to purchase, and will be process and ship in the shortest amount of time possible. For made to order products, production and delivery time vary from 6 to 8 weeks. For out of stock products, back in stock time will be specify upon each, from 1 to 8 weeks. 

WHAT HAPPENS IF I WANT TO BUY AN ITEM THAT IS OUT OF STOCK?

To purchase an out-of-stock product or to keep you update about the status of it, please contact us at customercare@cristinaramella.com. Join Cristina Ramella ® Newsletters to keep you update on new pieces, back in stock products and exclusive promos before anyone else.

IS MY PRODUCT GOING TO BE THE SAME COLOR/FINISHED AS IS DISPLAYED IN THE WEBSITE?

We have made every effort possible to ensure the colors are displayed as accurately as possible. Cristina Ramella ® can not guarantee your computer’s monitor will accurately display the true color.

DO YOU OFFER CUSTOMIZED PRODUCTS?

Yes, please contact us at customercare@cristinaramella.com for specific information and details about it, such as design, materials, estimated production times and cost.

It is required the full payment of the product to start production. Once your custom piece is done we will contact you before shipping to confirm address and shipping specifications.

 

For any further information please contact customercare@cristinaramella.com

 

Cristina Ramella ®