Your jewelry is made of brass (excluding the Fine Jewelry Collection, Bridal Collection or Custom Made products specify), which has a surface treatment of 24K gold, rhodium or black rhodium. This surface treatment will fade over time because of contact with clothes, hard surfaces, sweat, perfume, hairspray, air pollution, humidity and others.
The black rhodium layer fades with everyday and very frequent wear. The gold plating is 2-3 microns of 24 carat gold that gradually wears off, giving the appearance that it has faded. Everyday or very frequent wear, may speed up this process, especially on items like rings, pendants and bracelets, which have more frequent contact with surfaces.
Avoid direct contact with water and chemical products e.g. soap, perfume, lotions, abrasive products. Do not wear jewelry when in the swimming pool, jacuzzi, sauna/steam room or while bathing or showering. Chlorine, detergents, oils & perfumes can all cause tarnishing and damage. Remove jewelry when doing households tasks. Avoid impact with hard surfaces as much as possible.
To care for and extend the life of this product, store it in a cool dry place. When not in use keep your piece in the felt bag provided for protection. Make-up, perfume & hairspray all contain chemicals which may dull the finish of your jewelry. Gently wipe jewelry with a soft cloth after each wear to remove make up and oils (from skin). Coil chains gently to prevent damage in storage. Don't yank or pull chains.
You should treat your jewelry like any other wardrobe item. Clothes and shoes must be maintained e.g. washed, new soles, cleaned, repaired, etc. The same goes for jewelry. The gold plating must get a new gold layer on when needed, and it is advised to check locks and clasps firmness.
What if jewelry breaks?
If it is a production fault you should send it back to us within the 14 days after receiving your order. If the damage is of your own fault, you should bring it to your local jeweler for repair. Everything can be fixed.
If you have questions about repairs please let us know at firstname.lastname@example.org.
Our customer care team is available from Monday to Friday
9:00 am to 14:00 & 16:00 to 18:00
Mexico Tel. +52 (442) 245 5236